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We tend to think of design as something visual; a logo or the shape of a chair. But the strategies designers use during the creative process – understanding the people you want to help and designing to suit their needs or solve their problems can be applied in a broader context. Design thinking has proved highly effective across numerous industries…

When an organisation makes the decision to go Agile, almost immediately people rush to restructure teams, change people’s job roles and coordinate daily stand-up meetings. However, while these features are important, they should not be the starting point. The first principle of the Agile manifesto is that individuals and interactions are more important than processes and tools. This means the…

Agile Retailing

Every decision a retailer makes these days – whether it’s about price, product, placement or promotion –revolves around delivering the best possible customer experience to build and retain customer loyalty. The pressure on retailers to deliver these outcomes faster is heightened further by growing competition. In response to mounting pressures, some of Australia’s top retailers have revised their retail strategies…

DevOps culture

In our recent white paper ‘Roadblocks to Customer Centricity’ we identified the role respect, understanding and empathy plays in breaking down silos. This article, the first in a two part series, is designed to create a shared understanding of DevOps; describing what DevOps is and its role in supporting innovation and customer satisfaction. It seeks to bridge the understanding gap…

Product Pairing

Being an Agile Consultant, I get a unique insight into digital product development in many organisations, and how teams are structured during their agile journey. I was inspired to write this blog to distil why two specific teams, in their first agile attempt, were so successful compared to others I’ve worked with. I discovered the secret ingredient: two product managers…

Performance Data Science – Monolith Diagnostic

MYOB, a well known Australian company, built its business on accounting software that you could purchase in retail stores via floppy disc and later CD/DVD. Businesses would install the software on their local machines and use it to manage their accounts. In its earliest days, MYOB’s customers were largely small to medium enterprises – the software catered for key business…

Start coaching new teams with STATIK

When you’re coaching a new team, it’s a good idea to begin with a comprehensive understanding of their work. But where – exactly – do you start? In this article, I’ll go through how to apply STATIK to design a Kanban system, step-by-step. I’ll use a real story of a 5-member operations team responsible for supporting delivery teams with configuration…