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Being an Agile Consultant, I get a unique insight into digital product development in many organisations, and how teams are structured during their agile journey. I was inspired to write this blog to distil why two specific teams, in their first agile attempt, were so successful compared to others I’ve worked with. I discovered the secret ingredient: two product managers…

MYOB, a well known Australian company, built its business on accounting software that you could purchase in retail stores via floppy disc and later CD/DVD. Businesses would install the software on their local machines and use it to manage their accounts. In its earliest days, MYOB’s customers were largely small to medium enterprises – the software catered for key business…

When you’re coaching a new team, it’s a good idea to begin with a comprehensive understanding of their work. But where — exactly — do you start? In this blog, I’ll go through how to apply STATIK to design a Kanban system, step-by-step. I’ll use a real story of a 5-member operations team responsible for supporting delivery teams with configuration…

“If I had asked people what they wanted, they would have said faster horses.” – Henry Ford. While the past few years have seen many businesses starting digital transformation projects with the aim of becoming more customer focused, 2018 is stacking up to be about building on this foundation by creating even more personalised customer experiences. And for that, we are…

“Without data, you’re just another person with an opinion.” – W. Edwards Deming We’ve all been there. That meeting, where the big decisions are being made. Someone may have presented a graph or two, but you already know what the outcome will be and what influenced the decision. The person with the loudest voice, the strongest opinion, the best relationships.…