Posts Written ByManoel Pimentel

  We are living in a new economic and societal model characterised by fast-changing consumer demand and perpetual connectivity. In this model, businesses have to create highly individualised customer experiences and promote instant solutions for users’ problems in order to remain competitive. Because of this, more organisations are becoming aware of the necessity of adaptable processes, structures, behaviours and mindsets — that allows people to recognise and respond…

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