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CategoryProduct Design

Does this scenario sound familiar? A new development team comes together to build the latest feature which is suddenly priority number #1. Grand visions are presented, slick prototypes produced, and graphs showing hockey-stick shaped growth begin to build excitement around what is to be delivered. The nicely ordered backlog is transferred from post-it notes to JIRA, and with a wave of enthusiasm…

We tend to think of design as something visual; a logo or the shape of a chair. But the strategies designers use during the creative process – understanding the people you want to help and designing to suit their needs or solve their problems can be applied in a broader context. Design thinking1 has proved highly effective across numerous industries…

“If I had asked people what they wanted, they would have said faster horses.” – Henry Ford.   While the past few years have seen many businesses starting digital transformation projects with the aim of becoming more customer focused, 2018 is stacking up to be about building on this foundation by creating even more personalised customer experiences1. And for that, we…