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Does this scenario sound familiar? A new development team comes together to build the latest feature which is suddenly priority number #1. Grand visions are presented, slick prototypes produced, and graphs showing hockey-stick shaped growth begin to build excitement around what is to be delivered. The nicely ordered backlog is transferred from post-it notes to JIRA, and with a wave of enthusiasm…

  We are living in a new economic and societal model characterised by fast-changing consumer demand and perpetual connectivity. In this model, businesses have to create highly individualised customer experiences and promote instant solutions for users’ problems in order to remain competitive. Because of this, more organisations are becoming aware of the necessity of adaptable processes, structures, behaviours and mindsets — that allows people to recognise and respond…

After years of delivering software applications, with majority of them focussed on talking to people to understand the problems they are attempting to solve, I thought it would be worth summarising some of my experiences (more or less blissful) in a manner that may inspire those who share the passion of interpreting “user needs”. The recommendations I’m sharing are user…

We tend to think of design as something visual; a logo or the shape of a chair. But the strategies designers use during the creative process – understanding the people you want to help and designing to suit their needs or solve their problems can be applied in a broader context. Design thinking1 has proved highly effective across numerous industries…

When an organisation makes the decision to go Agile, almost immediately people rush to restructure teams, change people’s job roles and coordinate daily stand-up meetings. However, while these features are important, they should not be the starting point. The first principle of the Agile manifesto is that individuals and interactions are more important than processes and tools. This means the…

Being an Agile Consultant, I get a unique insight into digital product development in many organisations, and how teams are structured during their agile journey. I was inspired to write this blog to distil why two specific teams, in their first agile attempt, were so successful compared to others I’ve worked with. I discovered the secret ingredient: two product managers…

MYOB, a well known Australian company, built its business on accounting software that you could purchase in retail stores via floppy disc and later CD/DVD. Businesses would install the software on their local machines and use it to manage their accounts. In its earliest days, MYOB’s customers were largely small to medium enterprises – the software catered for key business…